Related skills
salesforce snowflake jira confluence rest📋 Description
- Provide product support via phone, email, social media and chat.
- Assess issues and resolve complex problems.
- Log interactions and tag/categorize issues.
- Escalate to Product and Engineering as needed.
- Mentor newer team members on customer issues.
- Contribute to knowledge base for team and customers.
- Ensure SLAs and CSAT goals are met.
- Handle on-call incident reporting as needed.
🎯 Requirements
- 3-4 years in client-facing customer/technical support for Email/SaaS.
- Strong customer focus, empathy, active listening, and diplomacy.
- Experience explaining complex tech to technical and non-technical audiences by phone or email.
- Experience with incident communication and on-call.
- Ability to log, document, and contribute to knowledge base.
- Quick learner, initiative, ownership, and prioritization under pressure.
🎁 Benefits
- Competitive pay.
- Generous time off and parental leave.
- Healthcare coverage.
- Retirement savings program.
- Volunteering and community impact support.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!