Address customer issues with technical and diplomatic skills; feedback to teams.
Resolve complex problems with customers and partners.
Troubleshoot QoS issues.
Collaborate via Slack and file JIRAs for bugs.
Review internal knowledge to stay current on industry shifts.
Support customers on holidays to meet needs.

🎯 Requirements

2+ years of Technical Support experience.
Full-stack JS support; server-side Node.js/C#/Java/Python; client-side JS; React bonus.
Understanding of OOP concepts.
Troubleshoot network connectivity; TCP/UDP; SSL/TLS basics.
Communicate complex issues to technical and non-technical audiences.
Excellent written and verbal communication skills.

🎁 Benefits

Competitive pay
Generous time-off
Parental and wellness leave
Healthcare
Retirement savings program

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