Related skills
cybersecurity itil escalation management enterprise saas pam📋 Description
- Serve as primary owner of designated politically sensitive escalations across teams
- Validate and prioritize escalation requests for escalation director involvement
- Maintain real-time view of active escalations, status, owners, and risk
- Lead external customer calls with professionalism and authority
- Establish clear plans with ownership, milestones, and timelines
- Convene internal escalation calls and coordinate cross-functional resources
🎯 Requirements
- 8+ years in a customer-facing leadership role in B2B cybersecurity or enterprise SaaS
- Experience managing complex, high-stakes customer situations involving senior stakeholders
- Familiarity with PAM, Identity Security, or adjacent cybersecurity domains
- Ability to operate under pressure and drive outcomes through influence
- Strong executive presence and communication skills
- Demonstrated cross-functional collaboration across Support, PS, CS, PM, Eng, Renewals, and Sales
🎁 Benefits
- Competitive salaries
- Meaningful bonus program
- Excellent benefits including healthcare
- Pension/retirement matching
- Life insurance
- Employee assistance program
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