Added
less than a minute ago
Location
Type
Full time
Salary
Upgrade to Premium to se...
Related skills
integrations saas apis incident management knowledge base📋 Description
- Lead and grow a Technical Support Engineers team.
- Troubleshoot issues and guide customer integrations.
- Collaborate with Engineering, Product, and CS to resolve incidents.
- Build processes, docs, and a knowledge base.
- Own on-call rotation for critical incidents (~6 weeks).
🎯 Requirements
- 5+ years in technical support or solutions roles.
- 2+ years leading or managing technical support teams.
- Strong background with APIs and integrations.
- Experience supporting developer-focused products.
- Excellent verbal and written communication.
- Proven incident management and cross-functional collaboration.
- Strong operational mindset; building processes and docs.
- High ownership and customer-first mindset.
🎁 Benefits
- Unlimited PTO + 10 company holidays
- Health, vision, and dental insurance
- 401K Plan
- $200 home office stipend
- Free dinner after 7pm
- Annual offsites and quarterly team events
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!