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nextjs react python intercom ai📋 Description
- Frontline Investigation: handle escalated tickets via Intercom.
- Root Cause Analysis: reproduce issues in test envs and diagnose.
- Cross-Team Collaboration: work with solutions and engineering teams.
- Proactive Communication: provide clear updates to clients and internal stakeholders.
- Knowledge Sharing & Process Improvement: update FAQs and troubleshooting guides.
- Customer-Centric Approach: empathy, ownership and solutions mindset.
🎯 Requirements
- Experience: 3+ years in technical support, software eng, or LLMs.
- Technical Skills: troubleshoot complex issues; AI/ML workflows; Intercom familiarity; RGPD & security best practices.
- Soft Skills: strong problem-solving; fluent in French & English; explain tech to non-tech stakeholders.
- Mindset: customer-obsessed, collaborative, curious and adaptable.
🎁 Benefits
- Competitive cash salary and equity
- Swile lunch vouchers: 10.83€ per day
- Wellpass gym/fitness discounts
- Mobility pass contribution
- Health insurance for you and family
- Generous parental leave policy
- Visa sponsorship
- BetterUp coaching on a voluntary basis
🛃 Visa sponsorship
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