Related skills
customer support apis problem solving knowledge base ticketing systems📋 Description
- Assist customers, consultants, and partners via support portal, email, chat, and phone.
- Advise clients on configuration options based on best practices.
- Triage issues, assign severity, and work to identify a resolution.
- Troubleshoot issues by reproducing problems and determining resolutions.
- Update the ticket tracking system for accurate, current issue status.
- Identify case trends and report to services and development.
- Maintain proactive communication with clients and internal teams.
- Create knowledge base articles to expand self-help tools.
🎯 Requirements
- 2+ years of experience in software applications
- Bachelor's degree or relevant experience (Engineering/CS/MIS/Communications preferred)
- Quick learner
- Hands-on approach
- Strong sense of ownership
- Strong sense of urgency
- Experience with APIs preferred, but not required
- Excellent organizational, customer relationship, verbal, and written communication skills
- Highly dependable and professional
- Excellent problem-solving and listening skills
- Ability to train others in Mitratech products
- Highly motivated, proactive self-starter
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