Related skills
json javascript saas rest apis browser devtools📋 Description
- Provide advanced technical support for the Deputy ecosystem and related integrations
- Troubleshoot and resolve complex tech issues across APIs, integrations and configurations
- Take ownership of escalated customer issues from investigation through to resolution
- Perform tech analysis: log review, API troubleshooting, data validation
- Collaborate with Product and Engineering to investigate defects and platform behaviour
- Identify recurring issues and contribute to tooling, automation, and process improvement
🎯 Requirements
- 5+ years of experience supporting SaaS platforms in a tech support role
- Strong troubleshooting and debugging across APIs, integrations and SaaS platforms
- Experience with REST APIs, JSON, and JavaScript
- Experience investigating issues using logs or browser DevTools
- Ability to manage complex escalations and communicate with technical and non-technical stakeholders
- Excellent written and verbal communication skills
🎁 Benefits
- Flexible work policy with work-from-home stipend
- Employee Share Ownership Plan (ESOP)
- Paid parental leave
- Group Salary Continuance Insurance
- Employee Assistance Program (EAP)
- Additional leave days including study assistance and volunteering
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