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bigquery snowflake intercom confluence zendesk📋 Description
- Answer and escalate support tickets via email and chat
- Drive resolution by digging in and escalating challenging tickets
- Ensure all tickets meet SLA requirements
- Collaborate with Customer Success to drive data trust
- Provide excellent customer experience using Amplitude
- Create and update technical and non-technical documentation
🎯 Requirements
- Bachelor’s Degree completed
- Customer-facing experience or strong customer empathy
- Experience with SDKs and APIs, experimentation, stats
- Professional, friendly communication and helpfulness
- Ability to learn and explain technical concepts
- Familiarity with Zendesk, Intercom, Confluence, Linear
🎁 Benefits
- Medical, Dental, Vision insurance with employer-paid premiums
- Flexible time off, paid holidays, and more
- Generous stipends for wellness, transit, learning, home office
- Parental leave benefits: 12–20 weeks, fertility/adoption support
- Mental health benefits: Modern Health coaching and therapy
- Employee Stock Purchase Program (ESPP)
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