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javascript css html ruby git📋 Description
- Help customers integrate Intercom into their products.
- Diagnose and report product issues for customers.
- Own customer communications from first contact to resolution.
- Debug complex issues using codebase and customer tech stacks.
- Build tools to improve team efficiency and processes.
- Hybrid work: 3 days in Dublin office, 2 remote.
🎯 Requirements
- 1-2 years of technical support experience.
- Web basics: HTML, JavaScript, CSS; Git; Ruby; Rails; APIs.
- REST APIs, SDKs, and Webhooks.
- Familiar with Slack, Chrome, Coda, Asana, etc.
- Strong customer focus and communication skills.
- Strong problem solving and troubleshooting ability.
🎁 Benefits
- Competitive salary and equity in a fast-growing startup.
- Lunch and snacks; fully stocked kitchen.
- Regular compensation reviews.
- Pension scheme with up to 4% match.
- Health and dental insurance for you and dependents.
- Flexible paid time off policy.
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