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azure linux aws ldap firewalls📋 Description
- Provide technical support to Sophos customers per defined SLAs.
- Perform advanced remote troubleshooting to resolve installs and config.
- Handle escalations within team response/resolution targets.
- Work weekends and on-call shifts on rotation.
- Provide feedback to improve support procedures and efficiency.
🎯 Requirements
- Bachelor’s degree or technical diploma in CS, E&E, CE, or related field.
- 3+ years IT experience in systems/admin or tech support.
- Experience with security products: Firewalls, IPSec, IDS/IPS, VPNs.
- Linux OS command line experience.
- Active Directory/LDAP group policy configuration.
- Cloud virtualization experience: AWS or Azure.
- Ability to analyze complex problems.
- Excellent verbal and written communication.
🎁 Benefits
- Remote-first working model; some roles may be hybrid.
- Diverse, inclusive culture and equal opportunity.
- Employee-led diversity and inclusion networks.
- Charity and volunteering initiatives.
- Global wellbeing programs and wellness days.
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