Provide in-depth technical support via support tickets and Slack; resolve complex issues.
Debug, reproduce, and troubleshoot software bugs and usability problems.
Design and build internal tools and automations to scale support.
Represent Anysphere in technical conversations with enterprise users.
Partner with Product and Engineering to escalate issues and feed insights into the roadmap.
Maintain and expand user-facing documentation and internal knowledge bases.

🎯 Requirements

Experience in technical support, software engineering, or related role.
Strong understanding of software development workflows; experience with IDEs, LLMs, and AI.
Strong debugging skills and a passion for digging deep into technical problems.
Clear, concise communication skills to explain complex concepts to technical and non-technical audiences.
Self-starter with curiosity, creativity, and bias for action.

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