Deliver support to open-source users and enterprise customers via chat, forums, GitHub, and phone.
Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
Recognize common support patterns and escalate issues to engineering when appropriate.
Help build and iterate on our support playbook, processes, and systems.
Contribute to improving Akuity’s documentation to enhance the customer experience.

🎯 Requirements

2+ years in a customer-facing support role.
Experience configuring and troubleshooting Kubernetes infrastructure.
Hands-on experience with Argo CD in a professional setting.
Familiarity with SDLC, CI/CD, or GitOps concepts.
A passion for working directly with users and clear communication.
Proactive, strategic mindset for anticipating issues and scalable solutions.

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