Related skills
salesforce saas zendesk apis mobile applications📋 Description
- Provide world-class hardware/software support to customers.
- Join Tier 2 within Global Technical Support to resolve complex issues.
- Collaborate with other support engineers across locations to troubleshoot issues.
- Manage tickets, create knowledge base articles, and provide product feedback.
- Work with Engineering/PM teams to reproduce bugs and build testbeds.
🎯 Requirements
- B.S. in Computer Science, Engineering or related technical field.
- 3–5 years in support/engineering; 1–2 years mobile app troubleshooting.
- English and Spanish bilingual required.
- Familiarity with Zendesk or Salesforce.
- Comfortable interfacing with engineers; translating complex concepts; SaaS.
- Excellent customer service and interpersonal skills; ability to influence.
- Excellent written and verbal communication; speak Engineer and Human.
- Willingness to work holidays and weekends as needed.
🎁 Benefits
- Flexible, employee-led remote model.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Inclusive, collaborative culture that supports growth.
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