Related skills
salesforce saas api zendesk iot📋 Description
- Provide world-class hardware and software support to customers (Tier 2).
- Resolve complex customer problems across teams and locations.
- Collaborate with support engineers to troubleshoot issues.
- Create knowledge base articles; provide product feedback to Eng/PM.
- Manage tickets and meet SLA goals with timely responses.
🎯 Requirements
- BS in CS, Engineering, or technical field.
- 3–5 years in support/engineering; 1–2 years mobile app troubleshooting.
- Strong CRM experience with Zendesk or Salesforce.
- Technical know-how interfacing with engineers and SaaS systems.
- Excellent customer service and cross‑team collaboration skills.
- Excellent written and verbal communication; Engineer and Human.
- Bias for action, deep-dive mindset, high standards.
- Able to work in a hyper-growth environment; holidays/weekends.
🎁 Benefits
- Flexible, employee-led remote model.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- In-person or hybrid options where applicable.
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