Related skills
salesforce saas zendesk apis iot📋 Description
- Product Expertise: Become expert on Samsara's IoT product portfolio.
- Technical Troubleshooting: Troubleshoot and resolve medium-to-high complexity issues.
- Responsiveness & Resolution: Meet SLA goals in handling inquiries.
- Documentation: Create and maintain customer-facing knowledge base articles.
- Partnerships: Work with Engineering/Product to reproduce bugs.
- Feedback Loop: Propose product/process improvements.
🎯 Requirements
- B.S. in Computer Science, Engineering, or related field.
- 3-5 years in support/engineering roles; 1-2 years mobile app troubleshooting.
- CRM familiarity with Zendesk or Salesforce.
- Technical know-how interfacing with engineers and SaaS systems.
- Excellent written and verbal communication.
- Willingness to work holidays and weekends.
🎁 Benefits
- Flexible, remote-friendly working model.
- Professional development stipend.
- Comprehensive health and parental leave.
- Belonging and inclusive culture.
- Accommodations available upon request.
- Total rewards program supporting growth.
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