Related skills
windows microsoft 365 datto it glue halo psa📋 Description
- Deliver responsive, professional technical support across multiple customer environments.
- Troubleshoot and resolve incidents and service requests within agreed scope and standards.
- Maintain a strong customer service focus, ensuring clear and timely communication.
- Accurately document work performed, resolutions, and environment details.
- Recognise complexity, risk, or uncertainty and escalate issues appropriately.
- Follow established processes, security practices, and tooling standards.
🎯 Requirements
- Minimum of 2 years’ experience working within a Managed Service Provider environment.
- Experience supporting Windows-based environments and Microsoft 365.
- Strong customer communication skills and professional judgement.
- Ability to manage multiple customers and priorities while following escalation pathways.
- After-Hours availability: This role does have a light after-hours or on-call requirement.
- Hybrid customer environments with on-premises and cloud technologies.
🎁 Benefits
- Great progression opportunities
- Flexible working environment
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