Support customers using Twilio's Programmable Messaging API.
Communicate complex issues to technical and non-technical audiences via phone, email, and chat.
Troubleshoot message deliverability and debug customer code.
Guide customers through SMS app development via calls and chats.
Collaborate with Product and Engineering via Slack; file Jira bugs.
Help surface customer problems to drive process improvements.

🎯 Requirements

Bilingual English & Japanese (written and spoken), Kanji proficiency
Bachelor's degree or equivalent work experience
2+ years in a client-facing technical role, preferably supporting REST API or enterprise software
Understanding of technology stacks common to the Web
Functional knowledge of general-purpose programming languages
Strong problem-solving and technical troubleshooting skills

🎁 Benefits

Competitive pay
Generous time off and parental/wellness leave
Healthcare
Retirement savings program
Remote-friendly with global teams

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