Act as first contact for API usage, onboarding, authentication, integration, and billing inquiries.
Escalate issues to L2/L3 support or engineering with reproduction steps and logs.
Identify recurring questions and improve documentation and onboarding.
Write technical content (tutorials, how-to guides, blog posts) to help developers use our APIs.
Help manage online developer communities (Slack, Reddit) by answering questions and surfacing feedback.

🎯 Requirements

Prior experience with Databento API and familiarity with financial trading/data.
At least 2 years in technical support, QA, or engineering.
Working proficiency in Python.
Experience with troubleshooting tools (Wireshark, tcpdump, SQL) a plus.
Experience with observability tools (Grafana, Prometheus, Loki, Sentry) a plus.
Strong technical communication; DevRel experience a plus.
Startup experience is a plus.
Based in the EU region to provide coverage during business hours.

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