Act as first contact for customer inquiries (API usage, onboarding, authentication, integration, billing).
Escalate issues to L2/L3 support or engineering with clear reproduction steps and logs.
Identify recurring questions and contribute improvements to docs, FAQs, and onboarding.
Write technical content, tutorials, how-to guides, and developer blogs for the API.
Help manage online developer communities (Slack, Reddit) by answering questions and surfacing feedback.

🎯 Requirements

Prior Databento API experience and market data familiarity.
At least 2 years in technical support, QA, or engineering.
Working proficiency in Python.
Experience with troubleshooting tools (Wireshark, tcpdump, SQL) a plus.
Observability tools familiarity (Grafana, Prometheus, Loki, Sentry) a plus.
Strong technical communication; DevRel experience a plus.

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