Related skills
sql grafana prometheus python api📋 Description
- Act as first contact for customer support on API usage, onboarding, and billing.
- Escalate to L2/L3 support or engineering with reproduction steps and logs.
- Identify recurring questions and contribute to documentation, FAQs, and onboarding.
- Create tutorials, how-to guides, and blog posts to help developers use our APIs.
- Manage and grow developer communities (Slack, Reddit) by answering questions and surfacing feedback.
🎯 Requirements
- Prior experience with Databento API and market data preferred.
- 2+ years in technical support, QA, or engineering.
- Proficiency in Python.
- Experience with troubleshooting tools such as Wireshark, tcpdump, curl, SQL.
- Experience with Grafana, Prometheus, Loki, or Sentry.
- Strong technical communication; DevRel experience (Discord, blogs) a plus.
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