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sql grafana python api sentry📋 Description
- Act as first point of contact for customer support inquiries.
- Resolve API usage, onboarding, auth, integration, and billing issues.
- Escalate issues to L2/L3 with clear steps and logs.
- Maintain ticket status, notes, and customer updates.
- Identify recurring questions and improve docs and onboarding.
- Participate in on-call frontline support.
🎯 Requirements
- Bachelor's degree in computer science or equivalent technical background.
- Prior Databento customer experience strongly preferred.
- At least 2 years in technical support, QA, or engineering.
- Working proficiency in Python.
- Familiarity with financial trading or market data.
- Experience with troubleshooting tools (Wireshark, tcpdump, curl, SQL) is a plus.
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