Technical Support Engineer L1

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

python it infrastructure trading system monitoring automation

๐Ÿ“‹ Description

  • Investigate and resolve service requests within agreed timelines.
  • Monitor system health and proactively track performance.
  • Collaborate cross-functionally with Risk Managers, DBAs, Developers, and Support teams.
  • Contribute to automation to streamline operations.
  • Improve operational processes and root-cause analysis tools.
  • Create and maintain troubleshooting guides and knowledge base.

๐ŸŽฏ Requirements

  • Basic understanding of IT infrastructure, system monitoring, and incident handling.
  • Strong analytical and troubleshooting skills.
  • Understanding of client-server architecture and system components.
  • Experience in trading or fintech.
  • Basic scripting knowledge (Python) or strong interest in automation.
  • Excellent written and verbal communication in English.

๐ŸŽ Benefits

  • Competitive salary
  • Work-Life Harmony: Hybrid
  • Generous time off
  • Employee referral program
  • Health & Pension benefits
  • Workation: 30 extra days remote from anywhere in the world
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