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sql zendesk rest apis postman ai tools📋 Description
- Own first response on inbound tickets within SLA
- Resolve product usage questions and standard troubleshooting independently
- Triage and escalate complex tickets with complete context
- Monitor the queue and flag risks to SLA
- Maintain ticket hygiene with accurate tags and closure notes
- Work on a 24x7 global coverage schedule with rotating shifts
🎯 Requirements
- 0 to 3 years of experience in a technical support or customer-facing role
- Basic understanding of REST APIs, HTTP methods, and status codes
- Ability to read logs, browser dev tools, and error messages
- Familiarity with SQL: basic queries
- Comfortable using AI tools to accelerate investigations
- Clear, professional written English
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