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customer support rest apis knowledge base pki microsoft windows📋 Description
- Support DigiCert One platform via phone and email in support cases.
- Project a professional image via phone and email interactions.
- Work with Validation teams to process Lawyer Card requests.
- Collaborate with cross-functional teams to resolve issues.
- Identify and report trends in customer calls.
- Research KB articles and labs to resolve issues.
🎯 Requirements
- 2 year degree in IT, related technical degree, or equivalent work experience.
- 1 year of technical support experience.
- Strong problem solving skills.
- Knowledge of PKI certificates.
- Working knowledge of REST APIs.
- Comfortable on computer daily and communicating via phone and email.
🎁 Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
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