Related skills
http javascript linux bash python📋 Description
- Collaborate with senior engineers to analyze and troubleshoot customer issues
- Track support requests using our ticketing system
- Help create and update technical documentation and run books
- Provide feedback on our product and potential improvements based on customer interactions
- Support the team in testing new releases and reporting bugs
- Perform other duties/projects as assigned
🎯 Requirements
- Currently pursuing an undergraduate degree in Computer Science or related field
- Self-driven and capable of learning new technologies/systems/features with some guidance
- Fundamental understanding of how the Internet works (OSI); Cloudflare products affecting layers 3-7
- Experience using Linux
- Experience in command line and tools, including curl, dig, traceroute, openssl and git
- Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
- Awareness of what DNS, SSL/TLS and HTTP are and how these function
- Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
🎁 Benefits
- Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
- You are familiar with Cloudflare and have a site actively using our platform
- You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!