Technical Support Engineer (Integrations)

📋 Description

• Own support cases, prioritize and deliver clear resolutions via email and screen share.
• Troubleshoot errors and unexpected behaviors; identify root causes and resolve.
• Perform technical configuration to optimize customer environments.
• Handle L1-L3 tickets for integrations (ERPs, cloud storage, SSO, subledgers, banks).
• Use session replay, logs, and API clients (Postman) for troubleshooting.
• Contribute to Knowledge Base articles with Product and Education teams.

🎯 Requirements

• 2+ years in Technical Support, IT, or related field.
• High EQ; assess urgency and deliver empathetic support.
• Critical thinking to troubleshoot, diagnose, and resolve issues.
• Strong technical aptitude; quickly learn complex products.
• Strong written and verbal communication; explain tech to all audiences.
• Team-first, cross-functional collaboration with Engineering, Product, CS.

🎁 Benefits

• Medical, Dental, Vision coverage
• Family-forming benefits
• Life and Disability Insurance
• Unlimited vacation