Related skills
crm salesforce cloud saas zendesk📋 Description
- Develop product expertise on Samsara's IoT solutions for real-time insights.
- Troubleshoot and resolve customer issues with medium to high complexity.
- Respond quickly to inquiries to meet SLA goals and ensure satisfaction.
- Create and maintain customer-facing knowledge base articles with Enablement.
- Collaborate with Engineering/Product to reproduce bugs and build testbeds.
- Provide feedback to improve products and support processes.
🎯 Requirements
- B.S. in Computer Science, Engineering, or related field.
- Minimum 5 years in support, engineering, or technical roles.
- Fluent English is a must.
- Comfort interfacing with engineers and translating tech concepts for SaaS.
- Excellent customer service and cross-functional influencing skills.
- Strong written and verbal communication; speak Engineer and Human.
🎁 Benefits
- Flexible working model: remote option with in-person offices.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Above-market total compensation with base, bonus, and equity.
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