Technical Support Engineer II

📋 Description

• Triage incoming support cases and lead discovery conversations
• Build high-quality handoffs to senior engineers
• Directly resolve straightforward support tickets and tasks
• Gather evidence: logs, screenshots, timestamps, configuration details
• Write clear internal notes and handoffs for quick start
• Maintain ticket hygiene and meet SLAs

🎯 Requirements

• 1–3 years of experience in technical support or similar customer-facing role
• Comfort with APIs, logs, and authentication concepts; read basic JavaScript
• Excellent communication skills (oral, written, interpersonal)
• Strong judgment on when to dig further vs. escalate
• Organized in a reactive environment; notes usable by teammates
• Hands-on, creative problem solver who can lead clients to success

🎁 Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA and FSA options
• 401k with 100% match up to 4%
• 16 weeks paid parental leave
• Home office stipend