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javascript saas sql zendesk apis📋 Description
- Triage incoming support cases and lead discovery calls.
- Build clear handoffs for senior engineers; resolve straightforward tickets via Zendesk.
- Gather logs, screenshots, timestamps, and configs to reproduce issues.
- Write clean internal notes and handoffs for rapid resolutions.
- Diagnose issues in dashboards, APIs, and integrations; escalate when needed.
- Schedule includes queue coverage and on-call triage during US hours.
🎯 Requirements
- 1–3 years in technical support or similar customer-facing role
- Comfort with APIs, logs, authentication; basic JavaScript
- Excellent communication to lead troubleshooting via chat or calls
- Good judgment on escalation; operate well in reactive environments
- Organized; notes are usable by others in a busy queue
- Hands-on, creative problem solver; guide clients to success
- Must be based in the US (East/Central/West)
🎁 Benefits
- Unlimited PTO and flexible work policy
- Employee stock options
- Medical, dental, vision with HSA and FSA options
- 401k with 100% match up to 4% of annual compensation
- 16 weeks paid parental leave
- Home office stipend for new employees
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