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.net windows server sql server mssql iis📋 Description
- Provide assistance to customers, consultants, and partners via portal, email, chat, and phone.
- Troubleshoot issues by reproducing the problem and determining the resolution.
- Create Knowledgebase articles regularly to expand self-help tools for customers and internal teams.
- Triage newly reported problems, assign proper severity, and work to identify resolution.
- Reproduce product defects and coordinate with the engineering maintenance team on scoping resolution.
- Participate in client calls to give updates on outstanding support related issues.
🎯 Requirements
- 2+ years' experience in enterprise software support or a similar technical role.
- Bachelor's or Master's in Computer Science/Engineering or IS focus preferred.
- Experience with .NET applications preferred.
- Proficiency with MSSQL/SQL Server databases.
- Experience with Windows Server and IIS.
- Strong environment architecture and troubleshooting across app server, DB, OS, security, and auth.
🎁 Benefits
- Inclusive, diverse, learning-focused culture.
- Equal-opportunity employer.
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