Related skills
github azure python ssms vs code📋 Description
- Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
- Provide front line support to Axon software customers while logging detailed notes on each customer interaction
- Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams
- Research, troubleshoot, diagnose customer issues and requests across all a variety of products and systems
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Log and provide detailed notes on each customer interaction
🎯 Requirements
- 3+ years of support experience for cloud-based products
- Experience working within the Law Enforcement/Public Safety space
- Experience solving complex technical problems and leading support related projects
- Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
- Experience working with applications like JSON schemas, GitHub, Python, VS Code, Azure Data Studio, SSMS
- Must pass a CJIS background check and maintain confidential and highly sensitive information
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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