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linux networking cloud computing rf drone📋 Description
- Provide 1st and 2nd level support for Dedrone by Axon customers worldwide
- Research, diagnose, troubleshoot, and resolve hardware/software issues
- Manage customer cases and ensure timely resolution
- Collaborate with engineering for root cause analysis
- On-call support and weekend coverage
🎯 Requirements
- Bachelor's degree in CS or related field, or 5+ years experience
- Practical customer support experience
- Strong troubleshooting skills across all levels
- Good knowledge of networks and Linux
- Willing to travel
- Knowledge of UAV protocols and RF basics
- CJIS background check and US citizenship for clearance
🎁 Benefits
- Competitive salary and 401k with matching
- Discretionary PTO
- Paid parental leave
- Medical, Dental, Vision plans
- Fitness programs
- Learning and development programs
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