Assist customers, consultants, and partners via support portal, email, chat, and phone.
Troubleshoot issues by reproducing problems and determining resolutions.
Create Knowledge Base articles to expand self-help tools.
Triage new problems, assign severity, and drive resolutions.
Recreate product defects and coordinate with engineering for fixes.
Participate in client calls to provide updates on issues.

🎯 Requirements

2+ years with enterprise software in support, development/QA, or services.
Bachelor or Master in CS/Engineering or Business preferred.
.NET applications experience preferred.
MSSQL proficiency (intermediate).
Experience with Windows operating systems.
Troubleshooting across App Server, DB, OS, and security.

🎁 Benefits

Learning opportunities.
Diverse and inclusive work culture.
Global, collaborative team.

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