Related skills
crm salesforce javascript css html📋 Description
- Become an expert in the product.
- Proactively manage and respond to support tickets.
- Understand, interpret, reproduce, and diagnose customer problems.
- Perform root cause analysis.
- Teach solutions to customers.
- Collaborate with other teams to resolve product issues.
🎯 Requirements
- Bachelor's degree in CS/IT or related field, or equivalent experience.
- 3+ years in technical customer support or a customer-facing technical role.
- Familiarity with SaaS solutions.
- SQL database experience.
- Web tech: HTML, JavaScript, CSS, XML.
- CRM experience: Salesforce, Microsoft Dynamics CRM.
🎁 Benefits
- PTO program
- Health benefits
- Remote work
- Growth-focused leadership
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