Related skills
saas api tcp/ip sso web browsers📋 Description
- Ask customers targeted questions to identify root cause.
- Communicate with end-users of varying technical capability.
- Leverage internal expertise to provide effective solutions.
- Handle incoming calls and pull work from the queue.
- Escalate unresolved issues to the appropriate tech teams.
- Contribute to the technical knowledge base.
🎯 Requirements
- 0-2 years in a technical, customer-facing role with BS/BA.
- Prompt, accurate feedback to customers with urgency.
- Team player capable of working in a team environment.
- Able to prioritize, multitask, and exercise good judgment.
- Strong verbal and written communication skills.
- Technical knowledge: PC OS basics, networks, browsers; SaaS vs on-premise; API/SSO.
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