Technical Support Engineer I

📋 Description

• Collaborate with Law Enforcement customers for a stellar Axon experience.
• Triage and prioritize agency change requests with Axon teams.
• Provide frontline email and phone support for complex issues (Tier 2).
• Research, diagnose, and troubleshoot device and system issues via phone and email.
• Follow up to ensure systems are fully functional after troubleshooting.
• Log notes and contribute to knowledge base articles.

🎯 Requirements

• Bachelor’s degree in IT or related field, or equivalent experience.
• Minimum 3 years of Technical Support and SaaS experience.
• Familiarity with mobile app ecosystems (iOS/Android) and debugging tools.
• Basic networking concepts: routing, switching, API connectivity troubleshooting.
• Operational knowledge of computer/server hardware, OS, and storage.
• SSH experience; Splunk, JIRA, and Salesforce preferred.

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Learning & Development programs