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technical support german rest apis knowledge base pki📋 Description
- Support German-speaking customers on the DigiCert One platform via phone and email.
- Project a professional image through phone and email interactions.
- Work with Validation teams to process Lawyer Card requests.
- Collaborate with cross-functional teams to resolve issues and provide solutions.
- Recognize, document, and alert supervisors of trends in customer calls.
- Research knowledge base articles, labs, and other means to resolve customer issues.
🎯 Requirements
- Professional working proficiency in German (essential)
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
- Strong problem-solving skills
- Knowledge of PKI certificates
- Working knowledge of REST APIs
- Comfortable working on a computer daily and conversing by phone and email
- Strong oral, written and interpersonal communication skills
- Detail-oriented with excellent organization
🎁 Benefits
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
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