Related skills
salesforce javascript html sql rest apis📋 Description
- Serve as the first contact for customer inquiries via cases or phone.
- Troubleshoot configuration, workflows, scripting, integrations, and performance.
- Replicate issues in controlled environments and validate fixes.
- Document reproduction steps and resolutions in Salesforce.
- Collaborate with engineers and PM to escalate defects.
- Own cases through resolution with timely updates.
🎯 Requirements
- 1–3 years in SaaS technical support or related customer-facing troubleshooting role.
- Familiarity with HTML, XML, JavaScript, REST APIs, and SQL.
- Experience with application configuration, user roles, and permissions.
- Strong analytical, written, and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Salesforce Service Cloud or similar CRM system.
🎁 Benefits
- Flexible medical, dental, and vision plans
- 401(k) retirement with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Travel insurance and employee assistance programs
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