Related skills
.net salesforce javascript html java📋 Description
- Develop new skills and become a SME in Accela technology.
- Identify solutions for customers' most challenging questions.
- Own customer issues from start to finish.
- Serve as the primary point of contact for customers.
- Contribute to the customer community and knowledge base by authoring content.
- Respond promptly to inquiries per SLA and ensure timely case resolution.
🎯 Requirements
- A technical degree (CS, IT, IS, or related field) or 2+ years in SaaS Technical Support.
- Proven ability to exercise judgment in delivering superior customer service.
- Strong understanding of escalation processes from frontline to engineering.
- Proficiency in Microsoft Office and Windows.
- Experience using remote access tools such as Zoom, email, and call bridges.
- Ability to analyze software performance in SaaS and on-premise environments.
🎁 Benefits
- Medical, dental, and vision plans.
- Flexible time off.
- 401(k) retirement with company match.
- Health savings account contributions.
- Flexible spending account.
- Life, accident, and disability coverage.
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