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okta ldap saml iam sso📋 Description
- Support IAM in FedRAMP High/Moderate environments.
- Own customer issues from initial contact to resolution.
- Bridge customer needs with Okta, ensuring timely resolutions.
- Meet KPIs for response quality and overall customer experience.
- Coordinate cross-functional teams to resolve issues.
- Document bugs and technical details for engineering.
🎯 Requirements
- 5+ years in enterprise technical support or similar.
- IAM experience with SAML, SSO, LDAP, WS-Federation.
- Directory services: Active Directory and Entra ID/Azure AD; Okta.
- Experience with Office 365, Google Workspace, Salesforce, Workday.
- Network diagnostics using Wireshark, Fiddler, DNS tools.
- Strong communication and calm under pressure.
🎁 Benefits
- Health, dental, vision insurance; comprehensive benefits.
- 401(k), FSA, paid parental leave.
- Equity where applicable and performance bonuses.
- Immersive in-person onboarding and global collaboration.
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