Technical Support Engineer - EMEA

Added
5 days ago
Type
Full time
Salary
Salary not provided

Related skills

java docker postgresql kubernetes rest

πŸ“‹ Description

  • Provide expert technical support for Java-based applications, helping troubleshoot issues.
  • Reproduce reported issues with Java/Spring Boot to identify root causes.
  • Use Docker, Kubernetes, and build tools (Maven/Gradle) to assist customers and optimize processes.
  • Escalate and resolve complex technical issues with cross-functional teams to ensure satisfaction.
  • Create and maintain customer-facing documentation to share knowledge.

🎯 Requirements

  • 5+ years of technical support experience in Java/J2EE.
  • Hands-on troubleshooting of Java/Spring-based applications.
  • Familiarity with PostgreSQL, MySQL, SQL Server; ability to write SQL queries.
  • Working knowledge of Docker, Kubernetes, Helm, REST, Elasticsearch.
  • Strong communication and empathy; degree in Computer Science or equivalent.
  • Nice-to-haves: cloud providers (GCP/AWS/Azure).

🎁 Benefits

  • Remote & Flexible: work from anywhere with setup, home office budget, and flexible time off.
  • Annual kickoff and team events; travel budgets.
  • Health & Wellbeing: Modern Health for mental wellbeing and a global LSAs program.
  • Financial Security: Retirement/pension plans plus life and disability insurance.
  • Professional Growth: Up to $1,000 per year for self-driven learning.
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