Becoming a technical expert on the Postman platform
Taking ownership of customer reported issues and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Working with engineering, product, and customer teams to ensure speedy resolution
Streamline process, run experiments, build/maintain internal tools, build proofs-of-concepts for users
Contributing to our FAQs, which serve as our customer's knowledge base

🎯 Requirements

2+ years in technical SaaS product support
API development / SaaS experience
Excellent client-facing skills
Strong written and verbal communication
Able to explain technical concepts clearly
Familiar with REST APIs and basic networking

🎁 Benefits

Full medical coverage
Flexible PTO
Wellness reimbursement
Monthly lunch stipend
Team-building events
Donation-matching program

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