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data analysis ngs optics microfluidics sequencing📋 Description
- Provide frontline technical customer support for inquiries and system issues via phone and email
- Manage instrument and software issues with internal and external teams to drive resolution
- Triage customer complaints and delineate applications vs software vs hardware issues
- Partner with regional/global field service and field applications teams to diagnose end-to-end workflow issues
- Contribute to the development of instrument troubleshooting methods and tools
- Respond to end-to-end workflow inquiries as part of pre-sales support
🎯 Requirements
- Bachelor’s degree in Engineering/CS or related; HS diploma required
- Minimum 2 years in customer support or biotech
- Experience with optics, microfluidics, and electromechanical systems
- Hands-on NGS experience: library prep, sequencing, data analysis
- Excellent verbal and written communications; strong technical writing
- Fluent English; second language (French or Italian) preferred
🎁 Benefits
- Stock options
- Discretionary annual bonus
- No-cost health insurance plans
- 401k with company match
- Flexible paid time off
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