Provide technical guidance to customers' developers on API integration and usage.
Troubleshoot customer issues and escalate with context to engineering.
Develop internal tools to automate customer workflows not in the product.
Design and help implement a knowledge base to assist customers.

🎯 Requirements

2+ years in a B2B customer-facing technical support org or engineering.
Experience working with engineering teams and giving technical feedback.
Ability to debug and triage bugs and escalations from customers.
Communicate technical capabilities of the product to customers.
Experience writing scripts or internal tools using APIs and SQL.
Strong written and verbal communication; ability to explain complex concepts.

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