Related skills
documentation gitops open source kubernetes argo cd📋 Description
- Provide multi-channel support to users via chat, forums, GitHub, and phone.
- Develop deep technical expertise in GitOps, Argo, and Akuity's offerings.
- Troubleshoot, diagnose, and resolve customer issues quickly and accurately.
- Recognize patterns and escalate issues to engineering when appropriate.
- Help build and iterate on our support playbook, processes, and systems.
- Contribute to Akuity's documentation to enhance the customer experience.
🎯 Requirements
- 2+ years in a customer-facing support role.
- Experience configuring and troubleshooting Kubernetes.
- Hands-on Argo CD experience in a professional setting.
- Familiar with SDLC, CI/CD, or GitOps concepts.
- Clear, customer-focused communication.
- Willing to be primary contact for open-source and enterprise users.
- Proactive thinker with scalable problem-solving.
- Experience with Argo projects (CD/Workflows/Rollouts) and cloud providers (AWS/Azure/GCP).
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