Provide outstanding support to open-source and enterprise users via chat, forums, GitHub, and phone.
Develop deep technical expertise in GitOps, Argo, and Akuity's offerings.
Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
Recognize patterns and escalate issues to engineering when appropriate.
Help build and iterate on our support playbook, processes, and systems.
Contribute to improving Akuity's documentation to enhance the customer experience.

🎯 Requirements

2+ years of experience in a customer-facing support role.
Experience configuring and troubleshooting Kubernetes infrastructure.
Hands-on experience with Argo CD in a professional setting.
Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
Passion for direct user support and clear, thoughtful communication.
Enthusiasm for being a primary point of contact for both open-source and enterprise customers.

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