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datadog azure aws mongodb sql📋 Description
- Provide technical support via email, screen share, and chat within SLAs.
- Develop deep understanding of product capabilities, integrations, configurations, messaging.
- Own and resolve complex customer issues; escalate with TSS as final point.
- Demonstrate ownership of the overall customer experience.
- Explain complex solutions clearly and document for future use.
- Troubleshoot and document issues in the Support CRM to identify trends.
🎯 Requirements
- 4+ years of technical support in SaaS/Tech.
- 2+ years in Tier 3 or Tier 4 support.
- Based in Dublin, Ireland; 8 AM-5 PM IST with rotating on-call.
- Strong troubleshooting with AWS, Azure, GCP: monitoring, load balancers, tagging.
- REST/GraphQL APIs and networking fundamentals.
- SQL and NoSQL databases (MongoDB).
🎁 Benefits
- Industry-competitive salary and equity
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks paid parental leave for all new parents
- Health & wellness stipend
- Remote workspace, internet and mobile phone stipend
- Pension matching
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