Related skills
salesforce sql jira zendesk log analysis📋 Description
- Own support cases, prioritize, deliver clear solutions via email/screen share.
- Troubleshoot errors and unblock customers by root causes and resolutions.
- Backend configuration work, including data transformations/uploads and migrations.
- Handle L1–L3 support for assigned solutions and SME areas.
- Use admin tools to CRUD data and troubleshoot with session replay/log analysis.
- Contribute to Knowledge Base; participate in standups and cross-functional meetings.
🎯 Requirements
- 2+ years in Technical Support, IT, or related field.
- High EQ to assess urgency and deliver empathetic support.
- Critical thinking to troubleshoot and resolve customer issues.
- Strong technical aptitude and quick proficiency in complex products.
- Clear written and verbal communication for technical and non-technical audiences.
- Experience with ticketing systems (Zendesk, Salesforce, JIRA).
🎁 Benefits
- Medical, Dental, Vision insurance.
- Family Forming benefits.
- Life & Disability Insurance.
- Unlimited Vacation.
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