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macos tcp/ip dns windows server routing📋 Description
- Frontline technical partner for UK/EMEA schools and VARs.
- Own support cases end-to-end from intake to resolution.
- Troubleshoot product, configuration, device, and networking issues.
- Manage cases with clear updates and SLA adherence.
- Collaborate with Product, Engineering, Sales, and Customer teams.
🎯 Requirements
- Customer-facing technical support or IT support experience.
- Strong networking fundamentals and troubleshooting.
- Active Directory and Windows Server experience.
- Firewall configuration and network setup familiarity.
- Experience supporting ChromeOS, Android, iPadOS, and macOS devices.
- EdTech experience or schools/MATs (preferred).
🎁 Benefits
- 28 days annual leave (20 days + 8 holidays).
- 37.5-hour work week (Mon–Fri).
- Workplace pension with auto-enrolment.
- £750 annual learning & development stipend.
- Family-friendly policies including maternity/paternity leave.
- Statutory sick pay for eligible employees.
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