Respond to school/VAR support queries via phone, email, chat
Diagnose and resolve product, configuration, device, and networking issues
Own cases end-to-end with clear updates and follow-through
Log incidents in internal systems with accurate documentation
Escalate complex issues with complete diagnostic detail
Collaborate with Product, Engineering, Sales, and Customer teams to resolve issues

🎯 Requirements

Customer-facing technical support experience
Networking fundamentals and troubleshooting
Active Directory and Windows Server experience
Firewall configuration and troubleshooting
ChromeOS, Android, iPadOS, and macOS device support
Resellers/MSPs or channel partners experience; EdTech background preferred

🎁 Benefits

28 days annual leave (20 days + 8 holidays)
37.5-hour work week
Workplace pension with auto-enrolment
£750 annual learning & development stipend
Family-friendly policies, including maternity/paternity leave
Monthly salary payments

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